General Purpose:

Overseeing food service and ensuring that health, safety, food handling, and hygiene standards are met. Make sure all aspects of the restaurant and dining experience meet the expectations of the customers. Manages customer complaints in a diplomatic and courteous manner.

Main Duties and Responsibilities:

• Reporting directly to the Food & Beverage (F&B) Manager
• Coordinating the entire F&B outlet operations and ensuring its smooth running.
• Meeting and greeting customers for function queries.
• Handling customer complaints.
• Planning and coordinating menus in consultation with the Executive Chef.
• Checking stock levels and ordering supplies through the purchasing officer.
• Maintaining high standards of quality control, hygiene, and health and safety and ensuring that all the respective regulations are observed.
• Monitor and be responsible for the performance of all the F&B outlets.
• Analysing and planning all F&B outlets sales levels and profitability.
• Together with the director of sales and marketing, organising marketing activities such as promotional events and discount schemes.
• Agreeing to budgets set by the accountant and the directors.
• Creating and executing plans for all the F&B outlets’ sales and profits.
• Monitoring that cash reconciliations and other necessary reports to be prepared by F&B staff at the end of each shift for all the F&B outlets are actually prepared and forwarded to the accounts department.
• Keeping abreast of trends and developments in the industry such as menus, trends in customer tastes and management issues.
• Assisting in the recruitment process, in training and motivating F&B employees.
• Planning and organising the working schedules for the F&B staff. Also, approving time records of all the F&B staff.
• Managing F&B staff, monitoring their performance, providing them with feedback as well as handling any complaints.
• Ensuring that all F&B employees adhere to the company’s mission statement and employee handbook.
• Helping in any area of the F&B outlets when circumstances dictate.

Knowledge, Experience & Skills :

• A minimum of three years (3) of experience in a similar role in the food and beverage industry.
• People Management
• Planning
• Foster Teamwork
• Giving Feedback
• Customer Service
• Self-Motivated
• Multi-tasking
• Resolving Conflict

We’re looking to recruit full-time Chefs to join our dynamic kitchen brigade in the following positions:

• Junior Sous Chef
• Chef Tournant
• Chef de Partie
• Commis Chef
• Sushi Chef

Applicants must have previous experience working in similar positions and must be able to clearly communicate in English.  Candidates with previous experience in à la carte environment will be given preference.

• Providing the highest quality service to all of our customers in each of our outlets.
• Ensure that the highest standards of hospitality and welcome are exhibited throughout the food and beverage areas.
• Preparing a variety of beverages for patrons and serving them at the bar or through the wait staff.
• Maintaining an organised and clean work environment at all times.

Applicants must have previous experience working in similar positions and must be able to clearly communicate in English.

• Providing the highest quality service to all of our customers in each of our outlets.
• Ensure that the highest standards of hospitality and welcome are exhibited throughout the food and beverage areas.
• A friendly, timely and efficient way to accept orders for food and beverages from guests.

Applicants must have previous experience working in similar positions and must be able to clearly communicate in English.